What can the NCC Ombudsman do?
We can review whether the NCC's actions, decisions, or processes were fair and reasonable. This includes reviewing interactions and communication with the NCC (e.g., how you were treated).
We will work with you to try to resolve your concern informally, or where appropriate, we may investigate and make recommendations to the NCC to address fairness concerns. We can comment on systemic issues within the NCC as well as individual concerns. If we are not able to review your concern, we will try to provide you with information and a referral to the right person or place.
Throughout our process we will provide you with information about the actions that we are taking and reasons for our decisions.
What doesn’t the NCC Ombudsman do?
As an office of last resort, we are generally unable to review complaints or concerns that have not been brought to the attention of the NCC. In these circumstances, we will refer you to the appropriate person or place within the NCC.
Please note that the NCC Ombudsman does not have the ability to order financial compensation as part of our process. While we can make fairness recommendations in relation to an NCC decision, we cannot overturn a decision, provide legal advice, or act as your advocate.
Specifically, under our Terms of Reference there are some matters which are outside of our mandate, including decisions of the NCC Board of Directors or elected officials, employment, staffing or labour matters involving the NCC, and contractual or legal matters involving the NCC (e.g., insurance or legal claims).
If you are unsure about whether we can help or you have concerns about contacting the NCC to discuss your matter, please contact us for a confidential conversation. Please contact us as early as possible, as there may be limits on our ability to review historic concerns.
Do you have a complaint or concern about the NCC?
Complaint Process