The mandate of the NCC Ombudsman is to provide members of the public with an independent, confidential, neutral, fair and equitable resource for resolving complaints, when all other redress avenues internal to the NCC have been exhausted.
The mission of the NCC Ombudsman is to listen carefully and with an open mind to concerns and complaints raised by members of the public. When deemed appropriate, the NCC Ombudsman will intervene or investigate on a confidential basis with a view to resolving complaints.
Would you like to make a complaint?
There are 3 simple steps to take to ensure a smooth process.
Frequently Asked Questions
Q: How long will it take the NCC Ombudsman to investigate my complaint?
A: While the Ombudsman strives to respond to complaints in a timely manner, each case is unique; therefore, timelines will vary.