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We are honoured to serve as the newly appointed Ombudsman team for the National Capital Commission (NCC), continuing the office’s commitment to ensuring fair treatment for members of the public. As ombuds, our role is to advocate for fairness.
The office of the NCC Ombudsman is independent of NCC management, with a clear mandate to investigate or intervene when someone is unable to resolve their concerns with the NCC. The NCC Ombudsman aims to hold the NCC accountable for its policies, processes, actions (inactions) and decisions.
As an independent and impartial resource, we approach every conversation with fairness, respect, and discretion. Our team will work with you to understand your concerns, to provide you with advice, and to explain your options for addressing your concerns. Where appropriate, we may intervene or investigate and make recommendations to address fairness concerns.
We welcome you to contact us and look forward to working with you.
Brent Epperson, Ombudsman
Julie Boncompain, Associate Ombuds
Heather McGhee Peggs, Associate Ombuds
Team Biography
Brent Epperson (MPA, PhD), Julie Boncompain (BA, LLB), and Heather McGhee Peggs (BA, LLB) are professional ombuds and co-founders of JustEquitable Inc. JustEquitable adheres to the standards and principles of professional ombuds, including the Forum of Canadian Ombudsman Statement of Ethical Principles.
Together we have extensive experience in independent, impartial complaint resolution and analyzing systemic issues. We have worked across diverse and complex environments, including healthcare, higher education, and the private sector, supporting professional associations, not-for-profit and for-profit organizations. We specialize in the design and implementation of ombuds and dispute resolution offices, developing governance and conflict management frameworks, mediation, teaching, and training.
Brent is an Assistant Professor of Conflict Studies at Saint Paul University in Ottawa, and a practicing ombuds in North America and Europe. Julie and Heather are members of the Quebec and Ontario Bars, respectively, and they provide conflict management services and hold part-time ombuds roles with a number of organizations across Canada.
We are active leaders in the ombuds community: Heather sits on the Board of the Forum of Canadian Ombudsman (FCO), Brent sits on the Board of the European Network of Ombuds in Higher Education (ENOHE), and Julie is the President of the Association des ombudsman en enseignement supérieur du Québec (AOESQ) and the Chair of the International Committee of the Association of Canadian College and University Ombudspersons (ACCUO).
We are excited to support the National Capital Region, where we work, live, and visit family and friends.
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