Message and Biography


It is my pleasure to take on these new responsibilities as Ombudsman for the National Capital Commission(“NCC”). Ombudsman have become very common in governance systems and play a vital role in ensuring that citizens are heard and issues are considered. Recently, the United Nations Resolution on the Role of the Ombudsman was adopted by consensus and is expected to be adopted by the United Nations General Assembly before the end of the year.

At the NCC, the Ombudsman’s office has been in place for over ten years now and operates neutrally and independent of management. The mandate of the Ombudsman is clear. Canadians have routinely used the Ombud’s services since the creation of the office.

As Ombudsman, I will carry out the mandate and ensure these services continue to be provided with a view to fostering open communication, understanding and resolution of issues between public officials and citizens. If you have an issue, complaint, or concern with respect to a decision or recommendation or act or omission of the National Capital Commission, please do not hesitate to contact me.

I will listen and ensure that your complaint or concern is treated with respect and fairly, and that it remains confidential. In some circumstances it may be necessary to examine an issue in depth. In appropriate circumstances, an investigation can be carried out. Covid -19 limits our ability to meet in person at this time. Notwithstanding the limitation, this website offers alternative methods in which we can communicate.

Let me end by wishing you well in these challenging times.

Warm Regards and stay well,
Oriana Trombetti


Oriana Trombetti is an accomplished Executive and General Counsel who retired from the Canadian federal government as a Senior Executive, having worked in highly demanding roles for over 28 years. A member of the Ontario Bar since 1992, she worked primarily with the Federal Department of Justice where she started as counsel and was subsequently promoted into positions of increasing responsibility and with management components. She also served as Deputy Procurement Ombudsman with the Office of the Procurement Ombudsman from 2008 to 2011. Oriana is a highly motivated individual with excellent interpersonal skills, who brings an ethical and results-oriented approach to her work.

Oriana has significant experience in the following areas:

  • Providing legal and strategic advice to clients in the areas of procurement, contract, commercial, administrative and crown law
  • Creating, leading and managing Legal Services Units
  • Providing Ombuds services, including dealing with complaints and providing alternative dispute resolution services
  • Developing governance practices, management practices, accountability frameworks (including organizational charts), integrity regimes and policies and procedures
  • Teaching and Training

Currently, Oriana is working part time as a private sector consultant and adjudicator and is teaching at the University of Ottawa. She sits on the Board of St. Patrick’s Long Term Care Home and is the Chair of the Governance Committee, and is also a Director on the Board of the Eldercare Foundation of Ottawa.

Oriana is a life-long resident of Ottawa and is delighted to take on new responsibilities as the National Capital Commission’s Ombuds.

Would you like to make a complaint?

There are 3 simple steps to take to ensure a smooth process.

Complaint Process

Frequently Asked Questions

Q: How long will it take the NCC Ombudsman to investigate my complaint?
A: While the Ombudsman strives to respond to complaints in a timely manner, each case is unique; therefore, timelines will vary.