What the NCC Ombudsman can do?

If the complaint falls under the mandate of the office and all redress avenues within the NCC have been exhausted, the NCC Ombudsman may be able to help in the following ways:

  • Intervene or investigate at the request of a person or group of persons.
  • Intervene or investigate when there is reason to believe that the rights of a person or a group of persons have been adversely affected, or are likely to be, due to an act, decision, recommendation or omission by an employee or representative of the NCC.
  • Learn all of the relevant facts required to resolve a complaint and/or make a recommendation.
  • Intervene or investigate in an effort to settle the problem ascertained and, if need be, issue non legally binding recommendations for the corrective measures the NCC Ombudsman deems appropriate.
  • Prepare and submit a public annual report to the Chair of the NCC's Board of Directors, where the NCC Ombudsman may outline cases or recommendations made.
  • Inform the public about the services of the NCC Ombudsman.