Complaint Resolution Process
The Office of the NCC Ombudsman will:
- Interview the parties involved, as may be required;
- Gather and analyze all relevant information and documentation;
- Conduct on-site visits depending upon the complexity of the complaint;
- Issue non legally binding recommendations to the NCC, if warranted;
- Report findings to complainants, the NCC and its Board of Directors,
- Mediate between parties to find mutually acceptable solutions, where possible.