How a complaint is processed

  • Your complaint will be reviewed to determine whether or not it can be investigated.
  • If the complaint cannot be investigated, you will be notified by mail and provided with an explanation and, if applicable, referral information.
  • If your complaint can be investigated, you will be notified by mail that an investigation is under way.
  • Once the investigation has concluded, the NCC Ombudsman's findings will be reported to you by letter

Complaint Handling Process