Complaint resolution process

The Office of the NCC Ombudsman will:

  • Interview the parties involved, as may be required;
  • Gather and analyze all relevant information and documentation;
  • Conduct on-site visits depending upon the complexity of the complaint;
  • Issue non legally binding recommendations to the NCC, if warranted;
  • Report findings to complainants, the NCC and its Board of Directors,
  • Mediate between parties to find mutually acceptable solutions, where possible.