Make a complaint

You would like to make a complaint? As a first step you must contact the NCC directly by reaching the Contact Centre – Client Services by going to the NCC web site page Contact Us.

Deciding to make a complaint with the Ombudsman

If you remain unsatisfied after using the NCC internal complaint process and if you have reasonable grounds to believe that your rights have been, or are likely to be, adversely affected by the NCC, the NCC Ombudsman may be able to help.

Before proceeding with filing a complaint with the NCC Ombudsman, please read our Frequently Asked Questions (FAQs). They will help you understand what the NCC Ombudsman can do and how it is done.

In advance of contacting the NCC Ombudsman, please ensure that you have submitted your complaint to the NCC Contact Centre – Client Services.