In 2006, the Honourable Lawrence Cannon, Minister of Transport, Infrastructure and Communities, proposed a review of the mandate of the National Capital Commission by an independent panel.

The panel recommended that, among other things, an Ombudsman position be created, appointed by, and reporting the NCC Board of Directors.

Discussions were held with the Board and the public consulted on the establishment of an Ombudsman position at the NCC. In October 2007, the Board of Directors approved the creation of an external Ombudsman function reporting directly to the Board of Directors. View the Report of the Panel on the NCC Mandate Review (pdf – 5.6 Mb)

The role and mandate of the Ombudsman are defined in the Terms of Reference of the Office of the Ombudsman, which were approved by the NCC Board of Directors in December 2008.

The NCC Ombudsman position was filled officially for the first time in September 2008, with the appointment of Laura Bruneau.

As of June 1, 2012, Ellen Fry has been appointed in the position of NCC ombudman.

Mr. Kevin Saville assumes the duties of National Capital Commission Ombudsman since August 1, 2017.